Terms of service

MeePBX is a service of Kuvop, LLC, a New York limited liability company (“we”, “us”). By using MeePBX you agree to these terms.

The service

MeePBX runs a private phone system for you on a server we manage. You pay us monthly for that server and the software on it. Phone numbers and calls come from your own phone company (for example Skyetel) under your own account with them, and they bill you directly. We are not your phone company. Price is per phone system, not per person. Phones and adapters are bought separately.

911 and emergency calls

911 calls go through your phone company, and only work while your internet connection, your phones and your phone company's service are all working. A power or internet outage can stop 911 from working. Register the correct street address for each number with your phone company (MeePBX's setup asks you to) so emergency responders are sent to the right place, and update it if you move. Keep another way to call 911.

Billing

• Plans are billed monthly in advance through Stripe. A free trial, if offered, converts to a paid plan unless you cancel before it ends.
• Cancel any time from Manage billing, or by deleting your phone system. Deleting stops future charges; we don't refund the current month.
• If a payment fails we'll email you. Your phone system keeps working while you fix it; we may turn it off if payment is still missing after 14 days.

Your responsibilities

• Use MeePBX lawfully: no robocalls, spam, harassment, or calls you're not allowed to make or record. Recording laws differ by state; some require everyone on the call to agree.
• Keep your phone company account in good standing; MeePBX can't make calls without it.
• You own your data. You're responsible for who you give access to.

Our responsibilities and limits

We keep your server updated, watched and backed up nightly, and fix problems as fast as we reasonably can. The service is provided as is: we don't promise it will never go down, and to the extent the law allows, our total liability to you is limited to what you paid us in the last 3 months. We aren't liable for calls that couldn't be made, including emergency calls.

MeePBX is run by one person, and support is nominal. Support hours are weekdays 9 to 5 ET, and we aim to reply within one business day, by email at support@meepbx.com. We do not offer 24/7 or phone support, and we do not promise a recovery time.

Governing law

These terms are governed by the laws of the State of New York, and any dispute will be handled in the state or federal courts located in New York.

Changes

We'll email you at least 30 days before any change to these terms or your price that affects you.

Contact

Email support@meepbx.com.