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Getting help

How to reach our support team, and what to include so we can help quickly.

Email our support team

Write to support@meepbx.com. Our support team is one person, so we answer on weekdays from 9 a.m. to 5 p.m. Eastern Time.

Warning: Email is not for emergencies. If someone needs help right now, call 911 from your office phone. The web phone cannot call 911. Read 911 and emergency alerts for how 911 works with your office number.

What to include in your message

The more you tell us, the faster we can find the problem. Include:

1. Your name and the name of your office.
2. What you were trying to do. For example: "I tried to change the greeting."
3. What happened instead, in your own words. Copy any exact message you saw.
4. When it happened, such as "this morning around 10."
5. The name or phone number of the person or line affected, if there is one.

Warning: Do not send passwords, bank details, or full card numbers.

Related help

For problems with calls, see Who rings when a call comes in and Call history. For your phone company, see Phone company and numbers.